Refund & Return Policy

Return and Refund Policy

At Isla and Oliver, we want you to love your purchase. If you are not completely satisfied, we’re here to help!

Returns

You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

For Australian Orders

We will provide a prepaid return shipping label for all eligible returns, as outlined in the steps below.

For International Orders

Customers are responsible for the cost of return shipping. Please ensure the item is securely packaged to avoid damage during transit.

Our Quality Promise:

With over 12,000+ happy customers, we take immense pride in the quality of our products. Defective or damaged items are extremely rare, and we’re confident that you’ll love your purchase. If you do encounter any issues, we’re committed to resolving them promptly, so you can shop with peace of mind, knowing that your satisfaction is our top priority.

How to Initiate a Return

1. Email our customer service team at support@islaandoliver.com with your order number and the reason for the return.

2. For Australian orders, we will provide you with a return shipping label and further instructions. For international orders, we will guide you on the return process.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. For Australian customers, we will provide a prepaid shipping label for the return. For international customers, please ship the item back at your cost, and we will reimburse you for the shipping upon confirmation of the defect. Once verified, we will provide a replacement or full refund as needed.

Contact Us

If you have any questions about our refund and return policy, please reach out to us at support@islaandoliver.com. We’re here to assist you!