Shipping Policy
Shipping Policy
At Isla and Oliver, we want to ensure a smooth and satisfying shopping experience. Please review our shipping policy below for more details on how we handle your orders.
Processing Time
All orders are processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your order’s journey.
Shipping Methods
We offer a variety of shipping options to ensure your items arrive as quickly as possible. Standard shipping typically takes 5-10 business days for Australian and New Zealand orders. For international orders, shipping times typically range from 15-18 business days, depending on the destination.
Shipping Rates
We offer free shipping on all orders, both domestic and international.
Australian and New Zealand Shipping
• Delivery Time: 5-10 business days
• We will provide a prepaid return shipping label for eligible returns.
International Shipping
We currently ship to select countries outside Australia and New Zealand. If you see our product prices listed in your country’s local currency, your location is eligible for international shipping.
• Delivery Time: International shipping times vary depending on your destination but typically take around 15-18 business days.
• Import Duties and Taxes: Import duties and taxes are handled by our shipping partners, so you won’t have to pay any additional fees at checkout.
• Return Shipping: For international orders, customers are responsible for the cost of return shipping.
• Payment Currency: As an Australian brand, we only accept payments in AUD. If you’re shopping internationally, your bank or payment provider will handle the currency conversion, which usually incurs a fee of around 2%.
Order Tracking
Once your order has shipped, you will receive a tracking number via email, allowing you to track your order’s progress until it reaches your doorstep.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to our customer service team at support@islaandoliver.com. We’re here to assist you!